London Big Ben Keyring

Add a touch of elegance to your keychain with our London Big Ben Keyring. Made with precision and attention to detail, this keyring features a miniature replica of London's iconic landmark. Show off your love for London and keep your keys organized with this stylish accessory.

Thank you for shopping with House of Souvenirs. We’re committed to ensuring that your order is processed quickly and delivered safely. Please review the following information about our shipping practices.

Domestic Shipping Policy

Shipment processing time
All orders are processed within 1 to 3 business days. We do not process or ship orders on weekends or public holidays. If we are experiencing a high volume of orders, processing times may be slightly delayed. In such cases, please allow additional time for your order to be shipped. We will notify you by email or phone if there are any significant delays.

Shipping Rates and Delivery Times

Shipping charges are calculated at checkout based on your location and the shipping method selected. We offer several shipping options including standard (3–5 business days) & express (1–3 business days). Delivery times are estimates and may vary depending on your location.

Shipping Locations

We proudly ship worldwide. No matter where you are, we will do our best to get your order to you. Please ensure that your shipping information is complete and accurate to avoid delays. Some remote or restricted regions may have longer delivery times or limited carrier access.

International Orders

For international shipments, delivery times and costs vary depending on the destination. Please note that any customs duties, taxes, or import fees incurred during or after shipping are the responsibility of the customer. We are not responsible for delays caused by customs processes. International orders may be subject to customs duties, import taxes, and other fees upon arrival in your country. These charges are not included in your order total and are the responsibility of the customer. Customs policies vary widely, so we recommend contacting your local customs office for more information.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information. The tracking link will allow you to monitor your package in real time. Please allow up to 24 hours for the tracking number to become active.

Lost or Damaged Shipments

While we take great care in packaging your order, we are not responsible for items lost or damaged in transit.

Need Help?

If you have any questions or need assistance with your order, feel free to contact us at houseofsouvenirs15@gmail.com. We're here to help and will respond as soon as possible.

Explore Our Collection In Store

We invite you to experience our carefully curated collection in person at our Canterbury store. From timeless essentials to unique statement pieces, every item is chosen with quality, style, and craftsmanship in mind.

Whether you're searching for something special or just browsing, you'll find a range of pieces designed to inspire and elevate your everyday style.

📍 Visit Us

14 Mercery Lane, Canterbury, UK

🕘 Open daily from 9:00 AM to 7:00 PM

Get Directions

Step into our space, explore the collection up close, and enjoy a personalised shopping experience in the heart of Canterbury. We can’t wait to welcome you.

Returns and Refunds

We want you to be completely satisfied with your purchase from House of Souvenirs. If for any reason you are not happy with your order, we’re here to help.

Returns

You may return most items within 30 days of receiving your order for a full refund or exchange, provided the items are unused, in their original condition, and with all tags and packaging intact. To be eligible, please ensure that the product has not been worn, washed, or altered.

How to Return

To initiate a return, please contact our customer service team at houseofsouvenirs15@gmail.com with your order number and reason for the return. We will provide you with instructions and a return shipping address.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent).

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7-10 business days and credited to your original method of payment.

Exchanges

If you wish to exchange an item, please indicate this when contacting us. Exchanges are subject to product availability.

Non-Returnable Items

Certain products such as personalised/custom items, gift cards, and final sale items cannot be returned or exchanged.

Damaged or Incorrect Items

If you receive an incorrect item, please contact us immediately at houseofsouvenirs15@gmail.com so we can resolve the issue promptly.